Terms of Service

Last Updated: 25 February 2026

1. Introduction

This website (www.veltis.co) is operated by VELTIS, a trading name of Yous established in the United Kingdom.

Throughout the Site, the terms "we", "us", and "our" refer to VELTIS.

By accessing or using our Site, you agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy. If you do not agree to these Terms, please do not use our Site.

These Terms constitute a legally binding agreement between you and VELTIS. They do not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

2. Eligibility

By using our Site and placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract under the laws of England and Wales.

3. Products and Descriptions

We make every effort to display and describe our products as accurately as possible. However, we do not warrant that product descriptions, images, colours, or other content on the Site are completely accurate, error-free, or reliable.

Product images are for illustrative purposes only and may differ slightly from the actual product. All measurements provided are approximate.

Our earthing products are wellness products and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare professional before starting any new health practice.

4. Pricing and Payment

All prices on our Site are displayed in British Pounds Sterling (£) and are inclusive of VAT at the applicable UK rate.

We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time you place your order.

Payment is processed securely through our third-party payment providers. We accept major credit and debit cards, PayPal, and other payment methods as displayed at checkout.

In the unlikely event of a pricing error, we will contact you before processing your order and offer you the option to proceed at the correct price or cancel the order for a full refund.

5. Order Acceptance and Contract Formation

Placing an order through our Site constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent or unauthorised activity
• Order limits per customer

A legally binding contract between you and VELTIS is formed when we send you an order confirmation email. This confirmation constitutes our acceptance of your offer.

If we need to cancel your order after acceptance, we will notify you promptly and issue a full refund.

6. Shipping and Delivery

Please refer to our Shipping Policy for full details on processing times, delivery estimates, and shipping costs.

Under the Consumer Rights Act 2015, goods remain our responsibility until they are delivered to you. Risk in the products passes to you upon delivery. Title to the products passes to you upon full payment.

If we fail to deliver goods within the agreed timeframe, or within 30 days if no timeframe was agreed, you have the right to cancel the order and receive a full refund.

7. Returns, Refunds, and Cancellations

Please refer to our Refund & Returns Policy for full details on your statutory cancellation rights (14-day cooling-off period), our 30-day satisfaction guarantee, return procedures, and refund timelines.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by these Terms.

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, product designs, and software, is the property of VELTIS or its licensors and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

The VELTIS name, logo, and all related marks are trademarks of VELTIS. Unauthorised use is strictly prohibited.

9. User Conduct

When using our Site, you agree not to:

• Use the Site for any unlawful or fraudulent purpose
• Violate any applicable UK laws or regulations
• Infringe upon the intellectual property rights of VELTIS or any third party
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorised access to any part of the Site or its systems
• Interfere with or disrupt the functionality of the Site
• Collect personal information of other users without their consent

We reserve the right to terminate or restrict your access to the Site if you violate these Terms.

10. Limitation of Liability

To the maximum extent permitted by law:

• VELTIS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products.
• Our total liability to you for any claim arising from or relating to these Terms or your use of the Site shall not exceed the amount you paid for the relevant product.
• We are not liable for any delays, failures, or interruptions in the Site or our services caused by events beyond our reasonable control (force majeure), including but not limited to natural disasters, pandemics, industrial action, or government restrictions.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 (title and quiet possession)
• Defective products under the Consumer Protection Act 1987
• Any other liability that cannot be excluded or limited by law

11. Indemnification

You agree to indemnify and hold harmless VELTIS, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site. This clause does not affect your statutory rights as a consumer.

12. Health and Product Disclaimer

Our earthing and grounding products are designed to connect you to the Earth's natural electric charge and are sold as wellness products. Individual results may vary.

We make no medical claims. Our products are not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. If you have a medical condition or are using a pacemaker or other medical device, please consult your doctor before using any earthing product.

The information provided on our Site is for general wellness and informational purposes only and does not constitute medical advice.

13. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by VELTIS. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party services is at your own risk and is governed by their respective terms and policies.

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and PECR. Please review it carefully.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy, constitute the entire agreement between you and VELTIS regarding the use of the Site and the purchase of our products. They supersede all prior or contemporaneous agreements, communications, and proposals.

18. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Where changes are significant, we will make reasonable efforts to notify you (e.g. via a prominent notice on our Site).

19. Contact Us

If you have any questions about these Terms, please contact us:

VELTIS
Email: support@veltis.co
Address: [Your Business Address]
Website: www.veltis.co